Gallant FX VPS 2.0 Troubleshooting Manual

 While loading the Gallant VPS2.0, you may face some issues based on your computer’s configuration. This troubleshooting guide will help you pin-point your error and find the right solution. Please find your issue below and follow the links for help.






Browser slows down drastically, freezes, or becomes unresponsive

Usually the browser behavior in terms of performance is based on the content that is run and/or stored in the browser. Please check for the following:
Check for the latest version of java
Firstly, the new VPS2.0 uses the ‘java platform’ and hence it is suggested to check for the right version of java. Go to the following website to check for the latest version
Test Java Link: http://java.com/en/download/help/testvm.xml
o    It is always recommended to upgrade to the latest version and after upgrading, please proceed to “Check for Multiple Installations”. If java is not found on your computer, please install it from
    Download Java Link: http://www.java.com
Check for Multiple Installations
When updating to the latest version of java, users tend to overwrite the existing installations of java. And hence, it is suggested to uninstall any older versions first.
o    To remove the older versions, navigate to the Control Panel and then select ‘Add or Remove Programs’ [in windows XP] or ‘Program and Features’ and then ‘Uninstall a program’ [in Windows Vista/Windows 7]
o    In the listed programs, please navigate to the older version of java and uninstall that version. Also make sure there is no folder or old files related to that java in your c-drive. Now restart your computer and download the latest version from “Download Java Link”.
o    After installing the latest version, please navigate to the “Test Java Link” above to see if the installation went through successfully.
If this issue still persists, please navigate to “Clearing Browser Data”.



The java application stops loading or does not navigate further / Buttons inside the java applet are not responsive

The java web application (java applet) requires a minimum of 128MB of free memory [RAM] to perform well, and hence it is suggested to run lesser applications. Please follow the following steps to prevent the java application to stop loading/ be unresponsive.
o    As a first step, please go through the “check for the latest version of java” to make sure java is installed.
o    Secondly, please make sure that the browser is updated to the latest version. In most of the browsers that are available, the operating system saves data locally while browsing the internet. This is known as Cached-Data. It is highly recommended to clear this regularly for optimal performance.
o    Before proceeding to clearing browser data, please delete a folder “.nx”. In order to navigate to this folder, go to:
·    Select ‘My computer’ [in XP] or ‘Computer’ [in Vista] and then go to the “c:/” drive.
·    In Windows XP, navigate to the folder “c:\Documents and Settings\<username>\”
or in Windows Vista/Windows 7, navigate to the folder “c:\Users\<username>\AppData\
LocalLow\” and locate the folder “.nx” and delete the entire folder with its contents.
Now, here is the How-to for “Clearing Browser Data”:

For Google-Chrome Browser [Latest Version 3.0.195.38]
Click the Wrench icon on the top-right position, next to address bar. Select”Options” and then navigate to the ‘Personal Stuff’ tab and select ‘Clear browsing data” and over there check for the following options:
i.    Clear Browsing Data
ii.    Clear Browsing History
iii.    Clear Download History
iv.    Empty Cache
v.    Delete Cookies [unless you specifically need them]
vi.    Under the “Clear data from this period”, select everything option and go ahead by clicking the “Clear Browsing Data” button and then restart your browser.
Tip: In chrome, if you hit shift + esc, you can see which tab is taking the highest amount of resources and then you can identify the trouble-causing websites and act accordingly.

For Firefox Browser [Latest Version 3.5]
i.    Click on the Tools in the top menu bar of the browser. Select the Clear Recent History option and then in the new window that pops up:
ii.    Select ‘Everything’ in the “Time Range” and check the following as well
iii.    Browsing & Download History
iv.    Cookies [unless you specifically need them]
v.    Cache
vi.    Form and Search History [unless you specifically need them]
vii.    Then select the “Clear Now” option
For Internet Explorer [Latest Version 8]
i.    Press the Alt key to unhide the top menu bar and navigate to the Tools option and select the “Delete Browsing History”. Now select the option of “Delete files” for the following list of the items:
ii.    Temporary Internet Files
iii.    Cookies [unless you specifically need them]
iv.    History
v.    Form data [unless you specifically need them]
vi.    Apply the above settings


For Opera-Browser [Latest Version 10.10]
i.    Navigate to the Tools option on the Top menu bar of the browser and select “Delete Private Data”. Now in the new window, select the following:
ii.    Click on the arrow icon for the ‘Show Detailed Options’ and check the following
iii.    Delete Temporary Cookies [unless you specifically need them]
iv.    Delete Entire Cache
v.    Clear History of Visited pages
vi.    Clear History of Downloads
vii.    Clear Bookmarked Visited Time
viii.    And then, click on ‘Empty Now’ option for the settings to apply.
Tip 1: Make sure that you clear your browsing data at least once every 10 days, for optimal performance of your browser.
For Safari browser for Windows [Latest Version 4.0.4]
i.    Select the “Gears” icon on the top-right part of the browser and select the “Reset Safari” label.
ii.    In the new pop-up window for Reset Safari please select the following items:
iii.    Clear history
iv.    Remove all webpage preview images
v.    Empty all cache
vi.    Clear the downloads window
vii.    Remove all website icons
After selecting the above aforementioned items, please click on the reset button to remove all temporary files generated by the browser. If the issue still is not fixed, please navigate to “Disk Clean Up”.




Cannot login with no error messages on screen

Users who are using older versions of their internet browser might see this odd behavior. In order to fix this issue, please do the following:
·    Please navigate to the GallantFX VPS2.0 Web Login page here.
·    On the page, where you see ‘Welcome to the Gallant FX MT4 VPS portal’ can you please right click on that text and select ‘Open Frame in New Tab’
·    This will open up the login page in a new tab / window
·    Now try accessing your VPS and if the issue still persists, please make sure that you download the latest version of the internet browser.
In Internet Explorer, to check for the latest version:
o    http://support.microsoft.com/kb/164539
In Mozilla Firefox, to check for the latest version:
o    http://www.mozilla.com/en-US/firefox/upgrade.html
In Google Chrome, to check for the latest version:
o    Click the Tools menu (icon with wrench)
o    Select ‘About Google Chrome’.
o    At the bottom of the window, it will check for updates. If a newer version would be available, you will see an Update button. Click the button and restart the browser to use the latest version.
In Apple Safari browser, to check for the latest version:
o    Open up the Safari Web browser and go to Apple's Web site
o    Click on the heading labeled Support.
o    Click on the option 'Downloads' from the list of sub-headings.
o    Type 'Safari' into the search box in the upper-right hand corner of the screen and press the 'Enter' button on your keyboard.
o    Look through the search results for the latest Safari update and click on the link.
o    Read through the list of system requirements to make sure you are running a compatible operating system.
o    Download the latest Safari update by clicking on the blue download icon.
o    Install the Safari update on your computer.
To Check for Safari Updates
o    Click on the Apple menu and choose 'Software Updates' from the pull down menu.
o    Look through the list of available updates to see if any of them are for Safari.
o    Put a check mark next to those that are for Safari and click on the 'Install' button.
After updating your browser to the latest version, please try to access your VPS again with your login credentials. If the issue still persists, please download a different browser and try accessing again.

 


Unauthorized Access / User has been disabled / Wrong Username / Password

    This error message is displayed when the java client on your local computer is prevented with an access or has low priority. This would not allow the user to access the VPS web applet.
·    Please navigate to the GallantFX VPS2.0 Web Login page here.
·    On the page, where you see ‘Welcome to the Gallant FX MT4 VPS portal’ can you please right click on that text and select ‘Open Frame in New Tab’
·    This will open up the login page in a new tab / window
·    Now try accessing your VPS and if the issue still persists, please navigate to the following paragraph.
In order to prevent the error message, please disable the following list of items on your anti virus and / or your firewall
o    Please navigate to the Start Button and then select the All Programs label
o    Then scroll towards the anti virus and / or the firewall and select it
o    Please disable the items in the anti virus and / or the firewall namely “Web Protection” and / or “Spyware Protection” and / or “Browsing Protection” and /or “Real Time Protection” and / or “Safe Browsing” and / or “Web based Application Access”
o    If the issue still persists, please look for the “Windows Firewall” and / or “Windows Defender” in your Control Panel and disable the windows firewall
o    After disabling the above list of mentioned items, please clear your browser cache and then try logging into your VPS account
o    Usually the settings are different for every anti virus and/or firewall so please make sure you refer to your manual for the anti virus/firewall to disable the web protection based features.
o    If the issue still persists, please send us an email with your VPS number and the exact error message to This e-mail address is being protected from spambots. You need JavaScript enabled to view it

 

 

Error Message: Server Capacity reached for user uxxx / Maximum capacity reached on the server

This error message is displayed when a previous session has not been closed properly. In order to look for the previous session, please follow the instructions:
* Right-click on the bottom taskbar of your computer and select 'Task Manager'
* In the task manager, navigate to the 'Processes' tab
* In this list of processes, look for processes that begin with 'nx' such as nxwin.exe and/or nxssh.exe and/or nxclient.exe.
* Individually, right click on these processes and select 'End Process Tree' and then Select 'Yes' to continue.
* Now to try to refresh your browser and then try accessing your VPS
* If the error message is still displayed, please email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it along with your VPS number and the exact error message displayed on your account.


There was an error processing you request. Please visit MetaTrader hosting for support / Wrong Username or Password

    After logging into the VPS web-login, if users see this message “There was an error processing you request. Please visit MetaTrader hosting for support”, please do the following:
o    Please refresh the VPS account by clicking on the refresh label inside the webpage
o    After refreshing your account, clear the browser’s cache as described in the how-to for “clearing you browser” section and then refresh your current webpage.
o    If the issue still persists, follow the instructions at “Unauthorized Access”.

 



The option to support java may be disabled in your browser / or you do not have a suitable java plug-in installed

    This error message is displayed when the java content is denied access by the browser or by the local settings on the user’s computer. Here is the how-to on enabling the java:
o    As a first step, check if the computer has the right version of java installed. Please follow the instructions at “Check for the latest version of Java”
o    After that check the “anti virus and / or firewall settings”
o    Then you can enable the JavaScript as follows for the following browsers:


For Google Chrome, please visit
http://mistered.us/tips/javascript/chrome.shtml


For Mozilla Firefox
http://support.mozilla.com/en-US/kb/Javascript#Enabling_and_disabling_JavaScript


For Internet Explorer
On the Tools menu, click Internet Options.
In the Internet Options dialog box, click the Security tab.
Click Default Level.
Click OK.


Note ActiveX controls and Java programs are turned off at the High security level in Internet Explorer. Try to open a Web page where you previously received a scripting error. If you do not receive the error, the issue is resolved
For Apple Safari for Windows
o    In the top menu bar, click on the gears icon
o    Select the preferences label and navigate to the lock icon tab
o    Then please make sure that the “Java”, “JavaScript” and “Plug-in” boxes are checked and select ok.
Please keep in mind that upgrading your browser or installing new security software or security patches may affect your JavaScript settings.

 


Could not find the ‘Connect’ Button inside the VPS applet window

    When a webpage is zoomed in or out more than the normal viewing size, you will not be able to locate the Buttons inside the VPS applet. The shortcuts to restore the default viewing size are as follows:
From the Keyboard:
·    To zoom in, increasing the page size, press and hold Ctrl while pressing +.
·    To zoom out, decreasing the page size, press and hold Ctrl while pressing -.
·    To reset page size back to normal, press and hold Ctrl while pressing 0.
You can even zoom in/out from the Mouse:
·    If your mouse has a scroll wheel, press and hold Ctrl while scrolling up to zoom in and down to zoom out.

 


NX Applet has been aborted or VPS applet has been aborted

    In some cases, where the NX applet displays the message “NX Applet has aborted and / or VPS applet has been aborted”, please make sure to
o    Clear the browsing history on your browser. You can select “Clear Browser Data” for the how-to instructions
o    Now clear the folder .nx on your computer by looking at the “java application stops loading or does not navigate further”.
o    Perform a disk clean up procedure to ensure that the system’s resources are readily accessible for the applet. You can select “Disk Clean Up” for the how-to instructions.
o    Please make sure that you restart your computer after the “Disk Clean Up” procedure and then try to disable the web protection features. You can do that by navigating to the “Unauthorized Access” section.

 


For Mac OS X Users, Error Message: X11 Server Not found / is Unavailable

Some of the Apple Mac users, who are using the OS X operating system, view this error message inside the java VPS applet. And hence we recommend, you to install the latest version of Apple X11 server from the following location and please make sure that it is running while accessing the VPS.
Apple X11 Download Link:
http://www.apple.com/downloads/macosx/apple/macosx_updates/x11formacosx.html

For Mac OS X Users who are using 10.3 or earlier version, please do the following:

* Download the file X11SDK.pkg and install the x11 kit on your Mac
Please click here to download the file

* Download the file X11User.pkg and install the x11 user on your Mac
Please click here to download the file

* After installing the above 2 files in the same order as above, update the X11 software to the latest version.

Please click here to navigate to the update page

* After downloading and updating the x11 package, please restart your browser for the changes to make effect

DISCLAIMER: The above provided x11 packages are under the XFree86 license community and hence are free to be redistributed.


* If the issue still persists, please contact us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it with your VPS account number and the exact error message that you see.




Sudden rise in CPU usage and system’s resources / Disk Clean Up

o    For the first step, please make sure to “check for the latest version of java” and also perform the “Clearing Browser Data” prior to the following set of instructions.
o    Secondly, high amount of CPU power is utilized by the operating system when there is excess temporary data in the system. Unnecessary system files are generated by the Operating system while applications are in use. This affects the performance and usability of the computer. Hence it is suggested that you perform this “Disk Clean Up” at least once a month to ensure optimal system performance.
i.    Navigate to “My Computer” [in XP] or “Computer” [in vista and 7] in the start menu.
ii.    Select and Right-Click the ‘C:/’ drive or the primary drive in which the Operating System has been installed and navigate to properties.
iii.    Go to the disk cleanup utility in the first tab. It takes less than two minutes to list up the files that can be cleared of the system’s memory. And once the files are displayed please make sure the following are checked:
iv.    Temporary Internet Files
v.    Hibernation File Cleaner
vi.    Recycle bin [unless you specifically need them]
vii.    Setup Log Files
viii.    Temporary Files
ix.    Thumbnails
x.    Per user Archived Windows Error Report
xi.    System Archived Windows Error Report
xii.    After checking the aforementioned options, click the ok button to initiate the cleanup process. It is going to take several minutes for this operation to complete.
NOTE: After the Disk Clean Up, please make sure that the system is restarted immediately.



Sudden screen flickering and/or system freeze

o    In rare cases, some of the display drivers tend to get corrupted which makes java consume more system resources or result in screen display issues.
o    In order to fix this issue, please navigate to the following website
http://www.playtool.com/pages/installgraphics/install.html
o    After installing the display drivers on your computer, please restart your computer.

DISCLAIMER: WE PROVIDE THESE INSTRUCTIONS AS A COURTESY AND WE ARE NOT RESPONSIBLE FOR ANY LOSS OF DATA OR ANYTHING THAT MAY RESULT WITH THE ABOVE SET OF ACTIONS
 

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